sauder school of business
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A UBC alum finally returned his library book after six decades—along with a letter of explanation and a $100 cheque.
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Employers should allow workers to break the rules — sometimes
A new Sauder School of Business study found that when some employees ignore orders to help better serve customers, it can benefit businesses and improve the well-being of worker.
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When consumers buy embarrassing products, they don’t want friendly service
A UBC Sauder School of Business study shows that when people buy blush-inducing items, they choose self-checkout—or failing that, the most robotic human available.
