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Home / Organizational Behaviour and Human Resources Division

Organizational Behaviour and Human Resources Division

Global companies beware: Rude customer treatment depends on culture

A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether.

Mar 25, 2013

Catfight? Workplace conflicts between women get bad rap

A new UBC study suggests troubling perceptions exist when it comes to women involved in disputes at work.

Feb 25, 2013

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