Why everyone loses at the workplace blame game
A new UBC Sauder School of Business study finds the demoralizing effects of what researchers call “swift blame” not only hurts employees, but also the bottom line.
Jun 26, 2017
Bad bosses inspire employees to sabotage customers
When faced with rude customers, people in the service sector sometimes exact revenge – but they’re much more likely to do so if their boss mistreats them as well.
Oct 5, 2015
Lululemon’s downward dogfight
Founder Chip Wilson’s feud illustrates how boardroom politics can impact the bottom line.
Jun 19, 2014
The customer isn’t always right
Study looks at what happens when customers snap at call centre workers.
May 6, 2014 - by Jody Jacob
For tastier food, try a dash of workplace injustice
A new UBC study from the Sauder School of Business reveals that experiencing unfair treatment at work can sharpen the taste buds, providing evidence that stress has a physiological effect on people.
May 13, 2013