Daniel Skarlicki

Serial entrepreneur Devon Brooks taps into the popularity of coaching for her new venture

Daniel Skarlicki, a professor at UBC’s Sauder School of Business, spoke to the Globe and Mail for an article about a local entrepreneur’s new coaching venture. “Coaching accelerates learning. If […]

Mar 12, 2019

How getting employees involved in giving can produce big dividends

Daniel Skarlicki, the Edgar F. Kaiser professor of organizational behaviour in the marketing and behavioural science division of UBC’s Sauder School of Business, wrote an op-ed for the Globe and […]

Dec 19, 2018

Why everyone loses at the workplace blame game

A new UBC Sauder School of Business study finds the demoralizing effects of what researchers call “swift blame” not only hurts employees, but also the bottom line.

Jun 26, 2017

Bad bosses inspire employees to sabotage customers

When faced with rude customers, people in the service sector sometimes exact revenge – but they’re much more likely to do so if their boss mistreats them as well.

Oct 5, 2015

Lululemon’s downward dogfight

Founder Chip Wilson’s feud illustrates how boardroom politics can impact the bottom line.

Jun 19, 2014

The customer isn’t always right

Study looks at what happens when customers snap at call centre workers.

May 6, 2014 - by Jody Jacob

For tastier food, try a dash of workplace injustice

A new UBC study from the Sauder School of Business reveals that experiencing unfair treatment at work can sharpen the taste buds, providing evidence that stress has a physiological effect on people.

May 13, 2013

Global companies beware: Rude customer treatment depends on culture

A new UBC study reveals that North American service workers are more likely to sabotage rude customers, while Chinese react by disengaging from customer service altogether.

Mar 25, 2013