Global featured research from UBC’s Sauder School of Business which found border line-ups could move up to 18 per cent faster if Canada Border Services Agency would schedule shifts to anticipate traffic demand.
Professors Yichuan Ding and Robin Lindsey and former UBC exchange student Yinyu Ye found that current staff shifting was reactive to long line-ups rather than proactive.
“What we found was that what the CBSA should do is to re-schedule people from late in the evening to early in the morning. The reason why that can be advantageous is that it nips things in the bud. You prevent a queue from developing and last for the whole day,” Lindsey said.
A similar story appeared on News 1130.
