Danielle van Jaarsveld
Rogers, Fido and Bell call centre workers penalized for reducing plans, offering credits
CBC interviewed Danielle van Jaarsveld, a professor at the UBC Sauder School of Business, for an article about telecom call centre workers. She said too much emphasis on sales and […]
Oct 16, 2018
Bad bosses inspire employees to sabotage customers
When faced with rude customers, people in the service sector sometimes exact revenge – but they’re much more likely to do so if their boss mistreats them as well.
Oct 5, 2015