24 Hours Vancouver highlighted UBC research which found border line-ups could move up to 18 per cent faster if Canada Border Services Agency would schedule shifts to anticipate traffic demand.
Sauder School of Business operations and logistics professors Yichuan Ding and Robin Lindsey and former UBC exchange student Yinyu Ye determined that current staff shifting was reactive to long line-ups rather than proactive.
“We came up with what we consider substantial benefits, a nearly 18 per cent reduction in waiting time. If you add this up over the months and years and the people — it’s 3,000 to 5,000 people coming across the border every day. The potential benefits are very large,” Lindsey said.
