UBC Reports | Vol. 50 | No. 5 | May
Staff Members Receive President’s Service Award for
By Hilary Thomson
As associate director, Facility Services, Belle Dale-Wills
is responsible for planning, budgeting, directing and evaluating
the operations of various facilities management and custodial
functions throughout campus.
Peers acknowledge major changes she has made, including a
shift to customer service, an emphasis on safety and training
and redefining the role of facility manager to serve as a
resource for campus clients.
She has made numerous improvements in the management of workplace
injuries and in 2002, the Workers’ Compensation Board
recognized her achievements in workplace ergonomics by featuring
her in their WorkSafe newsletter.
Dale-Wills’ attention to staff is exceptional. She
regularly works 10-12 hours per day to have contact with every
shift and knows the name of each of our 300 custodial workers.
A dedicated communicator who keeps staff motivated, recognized
and valued, she also is the driving force of her group’s
highly successful United Way campaigns.
Yashmin Kassam, advising officer and administrator for the
first-year English program, is known to her colleagues as
a “miracle of energy and commitment”.
By listening to concerns, fixing problems and answering a
myriad of questions, she helps make new students’ experience
at UBC a positive one. Well-known for her patience, diplomacy
and compassion, Kassam has a special skill in helping international
and multicultural students feel at home at UBC. She also co-ordinates
the program’s instructors and teaching assistants.
Kassam embraces the idea of continuous learning and is pursuing
a Bachelor of Arts degree part time. Her knowledge, organizational
skills and spirit have prompted many colleagues to regard
her as the heart of the department.
Alumna Audrey Lindsay is associate registrar and director
of student systems in Enrolment Services.
Since joining UBC in 1972, Lindsay has envisioned, developed
and provided technology systems for students that have spanned
punch cards, telephone and Internet registration.
The student information system she established is considered
the envy of universities across North America. In 2003, EDUCAUSE
-- a coalition of North American colleges and universities
dedicated to advancing education through better use of information
technology -- honoured her for the online student self-evaluation
and self-admission program she developed.
Known as a dynamic innovator, Lindsay’s co-workers
say she puts her whole mind and heart into her work, whether
recruiting student workers, motivating team members, or fostering
Suzanne Poohkay, associate director, facilities and capital
planning, in the Dept. of Campus and Community Planning, is
UBC’s acknowledged “doyenne of space.” She
is responsible for planning and budgeting construction and
maintenance programs for campus buildings.
Since joining UBC in 1989, she has headed projects ranging
from better research labs to more usable student social space.
She is respected across campus for her fairness, creativity,
collaborative working style and energy.
She drafted UBC’s first five-year and 10-year capital
programs and her proposals have influenced the provincial
government to commit funds to UBC over and above its normal
allocation. She has also been instrumental in developing an
innovative agreement to rehabilitate campus facilities --
a $120 million project known as UBC Renew.
As founder and director of UBC’s Arts Co-op Program,
alumna Julie Walchli has increased the image and value of
an Arts degree to the community and the university.
She has worked tirelessly for the last five years at both
campus and provincial levels to promote co-op education and
is recognized as having developed the most successful student
co-op association in B.C. Key among her accomplishments is
campus-wide branding of all UBC co-op programs.
Walchli is also an advisor to the UBC chapter of the Golden
Key International Honour Society where she guides and mentors
some of UBC’s most accomplished students.
Her staff says she is passionate about her work and a visionary
pioneer whose leadership and commitment have helped hundreds
of students realize their potential.