UBC Reports | Vol. 48 | No. 7 | May
UBC Standouts Cited for Service
Dedicated employees earn presidential award.
By Hilary Thomson
Five members of the university community are being recognized for
their outstanding contributions to UBC and campus life as recipients
of this year's President's Service Award for Excellence.
Each recipient will receive a gold medal and $5,000 in a presentation
during Spring Congregation ceremonies.
Janice Austin has served UBC as a library assistant for almost
35 years helping a generation of students and faculty with research,
course work and theses.
She has spent most of her UBC career in the Education Library,
building and maintaining its collection and serving on the Information
Known for both her efficiency and humour, Austin's knowledge of
resources spans books, CD-ROMs, videos and databases. She is able
to process a high volume of detailed work with speed and accuracy
and her caring, calm manner and problem-solving abilities have helped
hundreds of students with their searches.
Described by colleagues as the glue that holds together the Dept.
of Curriculum Studies, Saroj Chand has been adminstrative assistant
in the department for almost eight years.
Her responsibilities range from hiring instructors to scheduling
classes and overseeing budgets as well as managing her own staff.
Co-workers refer to her as the heart of the administrative team
and she is praised for her nurturing and caring support to students,
faculty and staff.
A blend of competence and practical vision is what co-workers say
about Christine Graham who has worked in the Dept. of Statistics
administering the graduate and undergraduate programs since 1988.
Her tasks include processing applications, sorting out registration
problems, advising students and organizing timetables. She is recognized
as a leader in incorporating the use of new technologies and software.
Employees credit her warm welcome and training skills. Graduate
students describe Graham as sincere, with a good sense of humour,
enormous patience and inexhaustible energy.
A problem-solver known for her intellectual energy and humour,
Michelle McCaughran has served UBC for 27 years and has been the
administrator in the School of Audiology and Speech Sciences since
The volunteer chair of UBC's 2001 United Way Campaign, McCaughran
led the effort that raised more than $450,000 -- an increase of
more than 30 per cent from the previous year's total.
Her duties in the school include academic operations management,
labour relations and personnel management. Colleagues describe her
financial acumen as exceptional and say her contributions are marked
by humanity and good sense.
Talent, technical skills and innovation are some of the characteristics
that co-workers ascribe to Katriona MacDonald, director of Graduate
Student Academic Services in the Faculty of Graduate Studies.
She oversees student enrolment and records and almost single-handedly
developed an on-line admissions system and a web-based international
manual for processing applications. In addition, she developed a
best practices manual to guide advisors in assisting graduate students.
MacDonald is described as the voice of reason in a sea of rules
and regulations and a walking encyclopedia of procedures. She plays
a key role among administrators in the Canadian Association of Graduate
Students value her personalized attention and sincere concern for
their welfare and say she leads not only by example but also with