How Black Friday ads transform calm into chaos
New research co-authored by Darren Dahl, professor in the UBC Sauder School of Business, finds that aggressive behaviour is primed the moment customers are first exposed to retail ads.
Nov 22, 2016
UBC study: Welfare recipients seen as immoral for buying ethical products
Shoppers making ethical purchases, such as buying organic food or environmentally friendly cars, are generally seen as more virtuous – unless they’re receiving government assistance.
Mar 8, 2016
Snobby staff can boost luxury retail sales
When it comes to luxury brands, the ruder the sales staff the better the sales, according to new research from UBC’s Sauder School of Business.
Apr 29, 2014
Retailers should referee customer conflict
A new UBC study says retailers should consider admonishing queue jumpers and thoughtless store browsers to ease aggression between shoppers.
Jun 11, 2013
When perks don’t work: Unearned upgrades embarrassing for consumers
New research from UBC’s Sauder School of Business reveals that giving a free bump in service can backfire if the perk is given randomly in front of others.
May 27, 2013